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« Quizno's Baby Pervert | Main | First The Good News »

September 28, 2005



Wow I wonder who came up with that blue side/orange side death spiral of logic? Have you ever said something really stupid and then realized how dumb it was, AS it was coming out of your mouth? This lady should have... but I guess we should be blaming the big corporate bosses and not the poor lady on the phone for this one.

David Burn


Michele Miller

Interestingly, this is the 3rd phone co. customer service story I've heard this week... and the best one yet. Like I'm telling everyone - go with Verizon. Better service, better signal. Still not perfect service but the best of the bunch. Amazing!

Vivian Mosley

This is another classic example conveying why customer service is so important and why every business needs to provide employees with good customer service training, and product/service information to their customers.

Jeff Axelrod

It's almost as if they're one of those football teams where there's the offense, there's the defense, and they're treated as completely different entities. Some offensive players never even get to know the defensive players, and vice versa.

By the way, those are usually losing football teams, because they don't know what being a team is about.

Realty Freak

Scary, had almost the same exact conversation but with my Treo.

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