On Wednesday, there was a story in the New York Times by John Holusha about the Empire State Building updating its tourist experience. According to the article, "The waiting areas will be transformed with additional security checkpoints and ticket windows to minimize delays and add a dash of entertainment for those who wait." That dash was said to be information focusing "on the building's history and its connections with celebrities." The redesign also will include more bathrooms (always a welcome addition!). Good for them for making an effort to improve the way people experience a New York landmark.
Tag: marketing
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